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November 10, 2026  
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<< Back To Search Results Varite, Inc
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USA_Technical Lead
Position Description

Pay Rate Range: $ย 22.72 -ย 26.51/hr.

Role: EUC Lead

Job Description:


Must Have Skills:
ยท Strong experience in End User Computing environments
ยท Expert knowledge of Windows OS, hardware troubleshooting, and enterprise applications
ยท Hands-on experience with ITSM tools (ServiceNow)
ยท Strong hands-on experience in SCCM, Intune
ยท Solid understanding of Active Directory, Group Policy, and endpoint management
ยท Experience in leading the onsite + Offshore team and be a strong liaison between both parties t ensure there is seamless delivery of operations
ยท Be a functional and strategic SPOC to enable growth expansions across the geography


Roles & Responsibilities


Operational Leadership
ยท Lead and oversee onsite +Offshore EUC support operations across L2/L3
ยท Ensure SLA, KPI, and customer satisfaction targets are consistently met
ยท To ensure there are Zero penalty moments maintained across
ยท Act as the primary onsite point of contact for EUC-related matters
ยท Provide VIP and executive support as required


Team Management
ยท Guide, mentor, and support onsite/Offshore EUC engineers/analysts
ยท Perform workload management, shift planning, and task prioritization
ยท Conduct knowledge sharing, training, and SOP adherence
ยท Drive performance improvement and ownership within the team


Technical Responsibilities
ยท Provide hands-on support for Windows 10/11, desktop/laptop hardware, patching and printer' support
ยท Support Microsoft 365, collaboration tools, and enterprise applications
ยท Troubleshoot complex EUC issues and coordinate escalations with teams and vendors
ยท Support VDI/Citrix/AVD environments, OS upgrades, and hardware refresh programs
ยท Ensure compliance with security standards, patching, and endpoint protection


Process & Continuous Improvement
ยท Review and enhance SOPs, KBs, and operational processes
ยท Identify service improvement opportunities and risk areas and drive corrective actions
ยท Ensure accurate ticket documentation and reporting
ยท Participate in incident management, RCA, and problem management activities Stakeholder & Vendor Management
ยท Communicate effectively with business stakeholders and leadership
ยท Participate in major incident bridges and provide clear updates


Managerial Skills:
ยท Strong leadership, communication, and stakeholder management skills
ยท Ability to manage multiple priorities in a fast-paced onsite environment


Key Words to search in Resume

EUC Lead, Workplace Lead, Desktop Support Lead

Experience Required: 8-10 years

ย 



Skills:




Category
Name
Required
Importance
Experience




SkillCategoryTest1_MN
IT IS_EUCS_TOOLS_SCOM
Yes
1
4-7 years
ย 

Additional Information

Employment Type: Full-Time    
Position Location: Nashville, Tennessee


Apply For This Job: USA_Technical Lead
 

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