U.S. Citizenship is Required, due to the possibility of having to travel to government/federal facilities.

• Assigned service requests to repair laptops and desktops in the metro area.
• Perform repair activities such as replacing hard drives, motherboards, and keyboards.
• Conduct whole unit swaps, repair, or replace PC peripherals.
• Close service tickets in real-time in the company's Call Management system using a company-provided phone.

• Must have his/her OWN RELIABLE CAR and CAR INSURANCE.
• 1 year of hands-on experience with laptop and desktop break-fix.
• General knowledge of laptop/desktop hardware and software including basic knowledge of Microsoft applications.
• Ability to resolve basic/non-complex problems as directed.
• Client and/or governmental clearance may be required.
• Police or criminal background verification clearance may be required.

• Computer-building background experience preferred.